Job Opportunities

Main Duties

• Lead potential members on informative and engaging club tours, highlighting the club’s unique features, amenities, and benefits.
• Effectively pitch membership packages to prospective members, addressing their questions and concerns while showcasing the value proposition of membership.
• Track and analyze sales performance, identifying trends and opportunities for improvement
• Assisting with membership-related applications, such as new member registrations, membership card replacement and membership inquiries. Maintain accurate membership records and databases.
• Processing payments and handling cash and online transactions for membership dues and other Cub services. Ensuring accuracy in financial transactions and maintaining appropriate records.
• Monitoring and controlling access to Club facilities, verifying membership credentials or guest passes, and enforcing Club policies and regulations to ensure the safety and security of members, whereas necessary.
• Performing general administrative tasks, such as answering phone calls, responding to emails, managing the tidiness of Front Office premises, and maintaining Club correspondences.
• Effectively communicate with members and other stakeholders to provide timely and accurate information regarding Club activities, promotions and updates.
• Addressing member feedback, concerns or conflicts in a professional and proactive manner, aiming to achieve satisfactory resolutions. Escalating issues to Duty Manager when necessary.
• Handle correspondence with reciprocal and affiliated club.
• Any other duties delegated by Duty Manager and Head of Membership Department from time to time